Terms & Conditions
You (the 'Customer'/'You'/'Your') must agree to these terms and conditions before ordering from Highfield Awarding Body for Compliance Limited t/a Highfield Qualifications ('we' 'us' 'Highfield').
Clicking on the 'place order' button indicates that you agree with all terms and conditions stated herein. You should read these terms and conditions before placing an order, they contain important information.
We have tried to state our terms and conditions as clearly as possible, however, if you have any queries at all about these terms and conditions, please do not hesitate to contact us.
- Who we are
- E-mail and attachments
- Order process
- The goods
- Digital downloads
- Prices and payment
- Personal information and data protection
- Credit/ debit card payment
- Force majeure
Contract has the meaning set out in clause 4.5;
Digital Downloads means training materials (including but not limited to encompass books, presentations and videos) available for purchase and download on the Highfield Website.
Goods means the goods purchased by you in accordance with the Contract.
Insolvency Event means a party: (i) enters liquidation; (ii) has a receiver, liquidator, administrator, trustee or an individual with a similar role appointed over any of its assets; (iii) proposes to make arrangements with its creditors or goes into liquidation; or (iv) suffers an event which, under the law of any jurisdiction, is equivalent to any of the acts or events specified above.
Website means the Highfield Website at www.highfieldqualifications.com
Working Day means a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
- 1.2 No terms or conditions endorsed on, delivered with or contained in your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
- 1.3 These Terms apply to all Highfield’s sales of Goods to you and any variation to these Terms and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of Highfield. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Highfield which is not set out in the Contract.
- Who we are
Highfield can be contacted directly by any of the means below:
- 2.1 Mail
Shaw Wood Business Park
Shaw Wood Way
Middle East and Asia (MEA) Office
Dubai Healthcare City
Building Number 49
Office - 3rd Floor - 306
Opposite City Hospital
PO Box 505172
- 2.2 Telephone
UK - 0845 2260350/01302 363277
MEA - 009714 449 4042
- 2.3 Email
UK - firstname.lastname@example.org
MEA - email@example.com
- 2.4 Contacts
Chairman - Richard Sprenger
Chief Executive - Jason Sprenger
Managing Director - Christian Sprenger
- Email and attachments
- 3.1 Highfield will not send you an email with an attachment unless you specifically request it. We will not ask you to confirm any of your details by email. Should you receive an email with an attachment indicating that it is from Highfield, and you have not specifically asked for the attachment, you should not open it as it may not be from us.
- 3.2 All of Highfield’s e-mail enabled computers are running up-to-date antivirus software. Although every reasonable effort has been made to ensure that our computers are virus free, we cannot be held responsible for any loss or damage to computers or other equipment caused by opening a file from, or indicating that it is from, Highfield.
- Order process
- 4.2 Each order or acceptance of a quotation for Goods by you from Highfield shall be deemed to be an offer by you to buy Goods subject to these conditions.
- 4.3 No order placed by You shall be deemed to be accepted by Highfield until a written acknowledgement of the order is issued by Highfield or (if earlier) Highfield delivers the Goods to You.
- 4.4 You shall ensure that the terms of your order and any applicable specification are complete and accurate.
- 4.5 Any quotation is given on the basis that the Contract shall come into existence upon dispatch by Highfield of the acknowledgement of order or, if earlier, dispatch of the Goods to you (the “Contract”). Any quotation is valid for a period of 30 days only from its date, provided that Highfield has not previously withdrawn it.
- 5.1 Unless a specific agreement has been made, the following will apply:
- 5.1.1 for orders within mainland UK received before 17:00, the Goods will normally be dispatched the following Working Day. Orders will normally be dispatched using a 2 Working Day service. It should normally take no longer than 4 Working Days to receive the Goods. If you have not received the Goods within 4 Working Days please contact us; and
- 5.1.2 for orders outside the UK, delivery charges may be shown as £0.00. You may be contacted before shipping to confirm the delivery costs.
- 5.2 If the delivery arrangements differ from above, you will be informed at the point of ordering, or by email as close as possible to the time of ordering.
- 5.3 At any time before your order is dispatched, you have the right to cancel your order without payment or prejudice.
- 5.3.1 In the UK, Highfield may charge interest at the higher of either 3% above Barclays Bank plc base rate or the rate as set out in the Late Payments of Commercial Debts Regulations.
- 5.1 Unless a specific agreement has been made, the following will apply:
- The Goods
- 6.1 All Goods are subject to availability. As a result of continuous product improvement the specification or design of Goods may vary from that shown.
- 6.2 It is your responsibility to ensure the suitability of the Goods offered for any particular purpose prior to purchasing the Goods.
- Digital Downloads
- 7.1 The content of our Digital Downloads do not constitute advice and should not be relied upon by you when making or refraining from making any decision.
- 7.2 Subject to clause 3, we will not be liable to you for any economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever that arise out of or in connection with the content, purchase and/or download by you of:
- 7.2.1 the Digital Download; and/or
- 7.2.2 materials the same as or similar to the Digital Downloads that are not provided or created by Highfield.
- 8.1 You acknowledge and agree that Highfield and/or its licensors own all intellectual property rights in the Goods. Except as expressly stated herein, the contract does not grant you any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Goods.
- 8.2 Subject to clause 3, no part of any publication, training materials, CD ROM, DVD, video production or any of Highfield’s works may be reproduced by you. These works may not be stored in a retrieval system, or transmitted in any form or by any means electronic, photocopying, recording or otherwise without prior written consent from Highfield.
- 8.3 Notwithstanding clause 2, if the Goods you purchase from us include a Digital Download, you shall be entitled to download and use such Digital Downloads from the Website without a licence from us. All intellectual property rights in such Digital Downloads, as between you and us, shall be owned by us both before and after purchase by you of the Digital Download.
- 8.4 Goods provided to you on a preview only basis must not be used for training purposes until you purchase such Goods and/or must not be provided to and/or made accessible to any third party.
- 8.5 You must obtain our express written consent to allow you to employ the use of direct links to our website assets (PDFs, images or other artefacts) from your website. You can obtain this by emailing firstname.lastname@example.org.
- 8.6 Any direct links must be reasonable, proportionate and not place undue bandwidth requirements upon the Website.
- 8.7 If you fail, or we have reason to believe that you have failed, to comply with clauses 5 or 8.6 above, we reserve the right at our sole discretion to restrict your ability to directly link to said assets.
- Prices and Payment
- 9.1 You shall pay for the Goods at the point at which you purchase the Goods via the Website. The price of the Goods shall be confirmed prior to you purchasing the Goods.
- 9.2 All prices in our catalogue, leaflets and on the Website are in GBP, exclude VAT and delivery and were correct when published. We reserve the right to change the advertised price before an order is placed. You shall be notified of such amended price prior to purchasing the Goods.
- 9.3 If you fail to make any payment due to Highfield under the Contract by the due date for payment, Highfield may charge interest at the higher of either 3% above Barclays Bank plc base rate or the rate as set out in the Late Payments of Commercial Debts Regulations. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amounts, whether before or after judgement. You will pay the interest together with the overdue amount.
- 9.4 Title to the Goods shall not pass to you until the earlier of:
- 9.4.1 Highfield receives payment in full (in cash or cleared funds):
- 126.96.36.199 for the Goods; and
- 188.8.131.52 for any other goods and services that Highfield has supplied to you in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; and
- 9.4.2 you resell the Goods, in which case title to the Goods shall pass to you at the time specified in clause 6.
- 9.4.1 Highfield receives payment in full (in cash or cleared funds):
- 9.5 Until title to the Goods has passed to you, you shall:
- 9.5.1 store the Goods separately from all other goods and ensure the Goods are readily identifiable as Highfield’s property;
- 9.5.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
- 9.5.3 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
- 9.5.4 notify Highfield immediately if it becomes subject to any of the events listed in clause 1; and
- 9.5.5 give Highfield such information relating to the Goods as Highfield may require from time to time,and Highfield shall have the right (acting reasonably) to enter your premises or a third party’s premises where the Goods are stored to assess your compliance with clauses 9.5.1 to 9.5.5, in which case you agree to provide all cooperation and information reasonably requested by Highfield.
- 9.6 Subject to clauses 7 and 9.8, you may resell or use the Goods in the ordinary course of business (but not otherwise) before Highfield receives payment for the Goods. If you resell the Goods before that time:
- 9.6.1 you do so as principal and not as Highfield’s agent; and
- 9.62 title to the Goods shall pass from Highfield to you immediately before the time at which you resell the Goods.
- 9.7 If before title to the Goods passes to you, you become subject to any of the events listed in clause 1, then, without limiting any other right or remedy, Highfield may have:
- 9.7.1 your right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
- 9.7.2 Highfield may at any time:
- 184.108.40.206 require you to deliver up all Goods in your possession that have not been resold, or irrevocably incorporated into another product; and
- 220.127.116.11 if you fail to do so promptly, enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.
- 9.8 Highfield may, at its option, terminate your right to resell or use the Goods as set out in clause 9.6, in which case Highfield Qualifications shall have the right to enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.
- 10.1 For delivery timescales please refer to section 1.1.
- 10.2 Risk of loss or damage to the Goods shall pass to you upon delivery whether or not the Goods have been paid for.
- 10.3 Without prejudice to clause 5, damage to Goods must be noted at the time of delivery and claims must be notified to Highfield within 14 days of delivery to you. Claims for non-delivery of Goods must be notified to Highfield within 7 days of the invoice date.
- 10.4 Without prejudice to clause 5, faulty Goods will be accepted for return within 14 days of delivery to you if they are returned undamaged.
- 10.5 Without prejudice to clause 5, Goods returned to Highfield without agreement or in a damaged condition will be rejected and returned to you at your cost.
- 10.6 Without prejudice to clause 5, proof of delivery of returned Goods must be retained by you. Returned videos obtained for preview should be sent by a first class recorded mail option.
- 11.1 This clause sets out Highfield's entire liability to you.
- 11.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
- 11.3 Nothing in the Contract excludes or limits our liability:
- 11.3.1 for death or personal injury caused by our negligence; or
- 11.3.2 if applicable under section 2(3), Consumer Protection Act 1987; or
- 11.3.3 for any matter which it would be illegal for Highfield to exclude or attempt to exclude its liability; or
- 11.3.4 for fraud or fraudulent misrepresentation.
- 11.4 Subject to clause 3:
- 11.4.1 Highfield’s total liability in contract (including pursuant to an indemnity) tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to a sum equal to the price paid by you for the Goods; and
- 11.4.2 We shall not be liable to you for any pure economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
- 11.5 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the 'Consumer Contract Regulations'). If you are purchasing goods from us as a Consumer, the Terms of this Clause 5 will apply.
- 11.6 You are entitled to a 14-day 'cooling off' period from the date you receive the Goods under the Consumer Contract Regulations, during which time you may return Goods purchased through the Website, subject to clause 7, for a refund or exchange, for any reason.
- 11.7 If you wish to exercise your rights under the Consumer Contract Regulations, you can do so by informing us of your intentions in writing or by completing the model cancellation form. Any refund will be limited to the cost of the Goods purchased. You must return the Goods to us within 14 Working Days of the date on which you notify us that you wish to cancel the Contract. You will be liable for all shipping costs incurred in returning the Goods to us. The Goods must be returned undamaged and unused. The Goods must be returned using a recorded and insured delivery service. Non-faulty items returned may be subject to a restocking fee.
- 11.8 Your refund will be issued within 14 days of receipt of the undamaged, unused Goods. We reserve the right not to issue a refund if, upon inspection, the Goods are found to have been used or damaged in any way. This does not affect your statutory rights.
- 11.9 In respect of Goods purchased within the European Economic Area, the right to cancel does not extend to any un-sealed audio or video recordings, computer software/files, personalised Goods or Goods made to a customer's specification, perishable Goods and/or services and any copyright protected training materials including Digital Downloads.
- 12.1 Highfield may terminate this Agreement immediately if: (i) the Customer is in material breach of the Contract and, if remediable, has not remedied the breach within 20 (twenty) days of service of a notice requiring remedy of such breach; (ii) the Customer ceases to trade or is unable to pay its debts, suspends or threatens to suspend payment of its debts or enters into an Insolvency Event.
- Personal Information and Data Protection
- 13.2 We will process your personal data in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018.
- 13.3 Your credit/debit card details will be kept for the duration of the transaction for which they were supplied only. Upon satisfactory completion of the transaction, your credit/debit card details will be removed and destroyed. No record of them will be kept, electronically or otherwise.
- Credit/Debit Card Payment
- 14.1 The secure credit/debit card processing service for this site has been provided by Sage Pay. Your details may be transferred to Sage Pay for the sole purpose of processing any transactions you have instigated.
- 14.2 Under no circumstances will your credit/debit card information passed on, sold or loaned to any third party. Your credit/debit card information is kept for the duration of the transaction in question only. If you are in any doubt, we are happy to take credit/debit card payments over the phone or accept payment by cheque.
- 14.3 You should ensure that you have established a secure connection before supplying any credit/debit card information. For more information on how to tell if you are viewing a secure or non-secure site, please see your browser’s documentation.
- 15.1 Highfield may assign the Contract or any part of it to any person, firm or company.
- 15.2 You shall not be entitled to assign the Contract or any part of it without the prior written consent of Highfield.
- Force majeure
- 16.1 Highfield reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by you (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Highfield, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, you shall be entitled to give notice in writing to Highfield to terminate the Contract.
- 17.1 Each right or remedy of Highfield under the Contract is without prejudice to any other right or remedy of Highfield whether under the Contract or not.
- 17.2 If any provision, clause or sub-clause of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
- 17.3 Failure or delay by Highfield in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
- 17.4 Any waiver by Highfield of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
- 17.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
- 17.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
For the UK office:
- 18.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
- 18.1.1 (in case of communications to Highfield) to its registered office or such changed address as shall be notified to the Customer by Highfield; or
- 18.1.2 (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document that forms part of the Contract or such other address as shall be notified to Highfield by the Customer.
- 18.2 Communications shall be deemed to have been received:
- 18.2.1 if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
- 18.2.2 if delivered by hand, on the day of delivery; or(c) if sent by fax on a Working Day prior to 4.00pm, at the time of transmission and otherwise on the next Working Day.
For the international office
- 18.3 All communications between the parties about the Contract shall be in writing and sent electronically or by fax, or delivered by courier by hand:
- 18.3.1 (in case of communications to Highfield International) to its registered office or such changed address as shall be notified to the Customer by Highfield International; or
- 18.3.2 (in the case of communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to Highfield International by the Customer.
- 18.4 Communications shall be deemed to have been received:
- 18.4.1 if sent electronically on a working day prior to 5.00pm, at the time of sending and otherwise on the next working day;
- 18.4.2 if sent by courier, two days (excluding Fridays, Saturdays and public holidays) after posting (exclusive of the day of posting); or
- 18.4.3 if delivered by hand, on the day of delivery and supported with a signature; or
- 18.4.4 if sent by fax on a working day prior to 5.00pm, at the time of transmission and otherwise on the next working day.
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